FAQ

DELIVERY :
What is your delivery area?

We only delivery Arau, Alor Setar, Changloon, Jitra, Sungai Petani, & Simpang Ampat area. (Within 10km from CMART Outlet).

** Special Note : DO NOT USE GRABPAY as PAYMENT to avoid from unpleasant refund experience due to their refund policy!

Delivery Time Frame / Daily Cut Off Time
Next day delivery for all orders placed before 4pm. (Daily Cut off time is 4pm)

Delivery Fee
– RM10 per order for each address.
– RM5 for purchase above RM50.
FREE DELIVERY for purchase above RM100.

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REFUND :
** AWARE! AGAIN!  PLEASE DO NOT USE GRABPAY as PAYMENT to avoid from unpleasant refund experience due to their refund policy!

Time Frame?
– We will submit a refund inquiry to e-GHL Payment gateway within 2-3 working days.
– e-GHL Payment gateway will process the refund within another 3-5 working days.
– Thus the est / maximium timeframe to get your refund will be around 2 weeks. (depeding on your payment method)

⚠️ Note For Fresh Fruits / Vegetables :
** All prices are subject to change without prior notice due to currency fluctuation, fuel prices and/or unforeseen economic circumstances.

Please do not get frustrated if you cannot find anything on the site or if you face any problem with your purchase, you can WhatsApp us and we are always ready to help / solve your inquiries.

We appreciate your insight because it helps us build a better customer experience.

#MakeLove #DontFight #WeAreOnlyHuman

Can’t find the answer to your question? You can WhatsApp us at +60124560588 anytime.

 

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